Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and fix sensor issues the same day you call. Our technicians carry common replacement parts on their trucks, including photo-eye sensors, wiring, and brackets. Simple sensor alignments can be completed in under 30 minutes, while more complex issues like wiring problems typically take 1-2 hours. For emergency situations, we offer immediate dispatch with technicians available 24/7.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor issues are commonly caused by several factors: misalignment from bumps or vibrations, dirty or obstructed sensor lenses, damaged wiring from pests or weather, sun interference (especially in afternoon hours), and general wear after 7-10 years of use. We recommend regular cleaning of sensor lenses and checking alignment during routine maintenance.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer several financing options including 0% APR financing for 12 months for qualified customers, flexible payment plans up to 60 months, and no-prepayment-penalty options. Our team can help you find a financing solution that fits your budget.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours, including removal of the old door, installation of new tracks and hardware, door assembly, opener installation, and testing. More complex installations with custom doors or structural modifications may take a full day.

Question 5

What's included in your warranty?

Accepted Answer

Our 3-year warranty covers all parts and labor for any issues related to our installation or repair work. This includes springs, cables, rollers, hinges, and opener components we install. Manufacturer warranties on doors and openers are honored separately and typically range from 1 year to lifetime depending on the product.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for optimal performance and safety. During a maintenance visit, we inspect all components, lubricate moving parts, test safety features, adjust spring tension, tighten hardware, and check opener settings. Regular maintenance can extend the life of your door by 5-10 years.

Question 7

Do you repair all garage door brands?

Accepted Answer

Yes, our factory-trained technicians service all major garage door and opener brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, and CHI. We carry a wide selection of universal and brand-specific parts on our trucks to ensure we can complete most repairs on the first visit.

Question 8

What are signs that my garage door springs need replacement?

Accepted Answer

Watch for these warning signs: the door feels heavier than usual when lifting manually, visible gaps or separation in the spring coils, the door doesn't stay open at the halfway point, unusual loud banging sounds, the door opens unevenly, and rust or corrosion on the springs. Springs typically last 10,000-15,000 cycles (7-12 years for average use). Never attempt to replace springs yourself.

Question 9

Can you install a new opener on my existing door?

Accepted Answer

Absolutely! We regularly install new openers on existing doors. Before installation, we'll inspect your door to ensure it's in good condition and properly balanced. Modern smart openers with WiFi connectivity, battery backup, and quiet operation can breathe new life into your existing garage door setup.

Question 10

Do you offer emergency service on holidays?

Accepted Answer

Yes, we provide 24/7 emergency service every day of the year, including holidays. We understand that garage door emergencies don't wait for convenient times. Our emergency service includes immediate dispatch, no extra holiday charges, and the same quality service you'd receive on any other day.

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